Privacy Policy – Cove Early Learning

Effective Date: October 2025

Cove Early Learning (“we,” “our,” or “us”) is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information that is necessary for us to provide high-quality early-learning services, maintain communication with families, and manage enrolments. This includes:

  • Parent/guardian details: name, address, contact information, occupation, and emergency contacts.

  • Child details: name, date of birth, health and developmental information, immunisation status, and special needs.

  • Website interactions: when you visit our website, we may collect non-identifiable data such as IP address, browser type, pages viewed, and time spent on site (via analytics tools such as Google Analytics).

  • Enquiry or enrolment forms: personal details you provide when you submit an online form or contact us via email.

2. How We Use Your Information

Your personal information is used for purposes including but not limited to:

  • Processing enrolments and maintaining accurate service records.

  • Communicating with families about their child’s care, learning, and wellbeing.

  • Providing updates, newsletters, and service announcements.

  • Managing billing and Child Care Subsidy (CCS) administration.

  • Meeting regulatory and compliance obligations under the Education and Care Services National Law and Regulations.

  • Improving our website and service delivery.

3. Storage and Security of Information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

  • Electronic records are stored securely within encrypted systems such as OWNA and protected by password access.

  • Paper records (where applicable) are stored in locked cabinets on site.

  • Only authorised staff may access personal records in accordance with their role and privacy responsibilities.

4. Disclosure of Information

We may disclose personal information to:

  • Government departments such as the Department of Education and Services Australia for CCS and compliance purposes.

  • Regulatory bodies such as ACECQA or state education authorities when required by law.

  • Health or allied professionals (with parental consent) to support a child’s development.

  • Third-party service providers (e.g., IT or marketing support) who assist us in operating our website or systems, under strict confidentiality agreements.

We do not sell, rent, or trade your personal information to any other organisation.

5. Access and Correction

You have the right to request access to your personal information or ask for it to be corrected if it is inaccurate, incomplete, or outdated.
Requests can be made in writing to:
📧 blackwall@coveelc.com.au

We will respond to all requests within a reasonable timeframe.

6. Cookies and Website Analytics

Our website may use cookies and analytics to help us understand how visitors use our site and improve the user experience. You can choose to disable cookies in your browser settings, but this may affect how some website features function.

7. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing personal information.

8. Updates to This Policy

Cove Early Learning may update this Privacy Policy from time to time. The most current version will always be available on our website.

9. Contact Us

If you have any questions or concerns about how your personal information is handled, please contact:

E: blackwall@coveelc.com.au / Ph: 02 8880 9905 / Website: www.coveelc.com.au